Terms of Service

Last Updated: February 6, 2026

These Terms of Service ("Terms") govern your access to and use of the services, software, platforms, and AI systems provided by Optemate LLC ("Optemate," "we," "us," or "our").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. Services Description

Optemate provides AI-powered automation, SaaS software, consulting, integrations, and related services, including both custom-built and off-the-shelf solutions.

Services may require a one-time setup or implementation fee and an ongoing subscription fee.

2. No Guarantee of Results

We do not guarantee outcomes, performance improvements, revenue increases, accuracy, or business success.

Artificial intelligence systems operate probabilistically and may generate inaccurate, incomplete, biased, or unexpected outputs.

3. AI Use and Disclosure

You acknowledge and agree that the Services utilize artificial intelligence and machine learning technologies, including third-party AI providers.

AI-generated outputs are provided on an "as is" basis and do not constitute legal, medical, financial, or other professional advice.

You are solely responsible for reviewing, validating, and approving all AI-generated outputs prior to use. Optemate disclaims all liability arising from reliance on AI outputs.

4. Client Responsibilities

You agree to:

• Use the Services only for lawful and authorized purposes
• Review and validate all AI outputs before use
• Ensure compliance with all applicable laws and regulations
• Maintain the confidentiality and security of login credentials
• Ensure that all data you provide is accurate and legally obtained

5. Acceptable Use and Prohibited Activities

You may not use the Services to:

• Violate any local, state, federal, or international law or regulation
• Engage in fraud, deception, spam, phishing, or abusive conduct
• Generate or distribute illegal, harmful, misleading, or unethical content
• Infringe intellectual property, privacy, or other rights of third parties
• Circumvent security measures or system safeguards
• Use AI outputs for regulated activities without appropriate professional oversight

Optemate reserves the right to monitor usage and enforce these restrictions, including immediate suspension or termination.

6. Payments, Billing, and Refunds

• Fees are billed as agreed during onboarding or as set forth in applicable agreements
• Subscriptions renew automatically unless canceled prior to renewal
• Failure to pay fees may result in suspension or termination of Services
• Setup and implementation fees are non-refundable once work begins
• All refunds, if any, are issued solely at Optemate's discretion on a case-by-case basis
• No prorated or guaranteed refunds are provided

7. Suspension and Termination

Optemate may suspend or terminate access to the Services at any time, with or without notice, for non-payment, misuse, policy violations, legal risk, or security concerns.

Termination does not relieve you of any outstanding payment obligations.

8. Third-Party Services and Integrations

The Services may integrate with or rely upon third-party platforms and providers.

Optemate is not responsible for third-party outages, errors, policy changes, data loss, or service interruptions.

9. Intellectual Property

All software, workflows, systems, documentation, and materials provided by Optemate remain the exclusive property of Optemate LLC unless expressly stated otherwise in writing.

You are granted a limited, non-transferable right to use the Services solely for their intended purpose.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

OPTEMATE DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUTS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OPTEMATE LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits or revenue
• Data loss
• Business interruption
• Errors or actions generated by AI systems

Optemate's total liability shall not exceed the amounts paid by you in the three (3) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Optemate LLC from any claims, damages, liabilities, or expenses arising from your use of the Services, your data, or your violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

14. Changes to Terms

Optemate may update these Terms at any time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

15. Contact Information